shipping policy

shipping rates & costs

All orders' shipping costs are calculated by candle amount. higher order quantities require larger usps flat rate packaging. please reference usps' current flat rate shipping costs:

shipping methods

All orders are shipped via USPS Priority Mail with an available tracking number within 1 week of order date. shipping days for emberworks are mondays and tuesdays to avoid candle wax melting/damage during weekend shipments.

international shipping

emberworks unfortunately does not offer international shipping at this time. all orders are processed and shipped from jacksonville, florida and can be delivered within the united states.

refund information

all sales are final. if product arrives damaged due to shipping mishandling we’re happy to send a replacement candle. no replacement requests will be accepted 3 days after product is marked as delivered via tracking information.